Acuity Unified Communications Limited

NetCall Communicator Benefits

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Fully Managed Maintenance

Acuity NetCall Communicator can be fully managed by Acuity’s technical support teams. One phone call and we will add/remove users, create call groups, configure and dispatch new IP phones or simply answer user questions concerning features and functions. Onsite training is always available and technical support is on hand if required.

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Disaster Recovery

Never miss a call, never lose a customer opportunity. Freak weather conditions, office disasters (e.g. fires, floods, etc), staff sickness or a utility company incident could disable business operations which could be detrimental to your income. NetCall Communicator is designed to effortlessly switch over call routing between offices or to specific emergency disaster numbers so that your business communications capabilities are never interupted. Additionally, all NetCall Communicator system and user configuration settings are backed-up to our central servers and will automatically restore to the last saved setting.

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Feature Rich

NetCall Communicator offers powerful control and flexibility in a fully featured, hosted telephone solution. All the functionality you would expect of a high-end PBX system but with none of the associated costs.

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Fully Mobile

More than a PBX, NetCall Communicator keeps your team communicating even when they are mobile. Reduce travelling costs by using NetCall Communicator conferencing from the desktop or just chat with Instant Messenger to get answers quickly. Hot-desk between offices with a couple of key strokes on the local telephone or simply twin your desk phone to ring with your mobile when you are on the move.

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Diverts

Never miss an important call again. Create customer friendly hunt groups to manage your inbound calls and creat simple to configure diverts to ensure a call is always answered. Mobile twinning enables you to have calls ring your private extension and your mobile simultaneously.

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Cost Efficient

NetCall Communicator has no equipment capital expenditure (excluding the IP phone handsets), no annual maintenance costs, no software upgrade costs and does not require expensive engineering time to make a configuration change.

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Substantially Reduce Call Spend

Significantly reduce the cost of business calls. Calls transmitted across Acuity IP network and terminated on our global carrier partners’ interconnecting networks. High quality calls - call quality same as, or better, than before. Expect to reduce call costs by 60% or more.

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Free Calls between Branches & Homeworkers

Effective intra-company communication at zero cost. All “internal” calls through the NetCall Communicator service are free – even if your team is located internationally.

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Scalability

NetCall Communicator is a hosted solution that grows with your business. Users can be located anywhere there is a VoIP optimised broadband internet connection and NetCall Communicator can be scaled to increase or decrease users rapidly with minimal or no cost.

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Unlimited Additional Seats or Extensions

NetCall Communicator is completely scalable; there are no upper limits on the number of seats or extensions (subject to suitable internet connectivity). Simply plug in a NetCall Communicator IP-enabled handset and it will be automatically added to your NetCall Communicator account.

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Fax2Email & Voicemail2Email

No need for fax machines, paper or fax lines, with NetCall Communicator you can receive faxes and voicemails directly to your preferred email address.