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Acuity's Contact Centre solutions manage voice, web, chat, social media & SMS in one simple application

Customer demands are changing and they want to be able to communicate with their suppliers via a range of channels, selecting the one most convenient to them at the time, whether it be SMS, social media or a traditional phone call. A fully operational contact centre can meet these demands for text and visual communications, in addition to voice calls.

Omni-channel solutions

For businesses requiring a highly flexible and scalable omni-channel contact centre which manages voice, SMS, web, chat and social media in one simple application, Acuity offers a range of services that deliver.

From small to medium sized businesses operating from a single site through to large corporates with multiple locations, Acuity's contact centre solutions can support them.  Voice calls, SMS, email, web-chat and social media channels, from Facebook to Twitter, are all managed in a single application which is straightforward and easy to use, seamlessly integrated with Acuity's platforms.

Benefits include:

  • Increased customer satisfaction
  • Omni-channel but comprehensive view of customer
  • Maximise agent productivity
  • Superior customer engagement
  • More effective marketing campaigns
  • Deeper customer analytics
  • Deeper contact centre analytics